Teal Bicycle offers a simple 90 Day Returns policy. You can return most new, unused item within 90 days from the time of purchase for a replacement of the original purchase price. Returned items must be in the original box and/or packaging with all tags included. No returns on parts that have been installed. To make returns even easier, we provide the option of using our flat-rate shipping label ($8.99) for USA customers and for International customers Contact Us

Online Returns Policy

If you are not happy with any items purchased via our website, under Consumer Contracts Regulations you have the right to return any unused products for a refund or exchange within 90 days.


  • Custom-assembled products (a complete bike built of components you selected, a wheelbuild, etc.)
  • Used or damaged merchandise, unless the item failed due to a manufacturer defect. Teal Bicycle will facilitate all warranties provided by the individual manufacturers by making a claim on your behalf. Learn more about our Defects & Warranty Policy or contact our Warranty Department: [email protected]

Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Teal Bicycle. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement Only

If you prefer, you can arrange shipping on your own with your preferred package carrier. Be advised, the expected service time for a return is 2-3 days upon receipt. Please make sure to include your order number and return your package to the address Contact us for the address